Claims & Support

Filing a claim is easier when you know the steps. This guide walks through what to do at the scene, how to report the claim, and what happens next.

A denied claim is frustrating, but it is not always final. This guide explains the common reasons claims are refused and what to do next.

A calm, clear plan helps after an accident. This guide covers safety first, details to exchange, evidence to gather and how to report the incident.

A claim is assessed against the policy wording, the evidence and the facts of the incident. This guide explains what insurers look at and how decisions are made.

Being told a car is written off is stressful, but the process follows a clear order. This guide explains the settlement, the paperwork and the choices that follow.

A car insurance claim can take days or weeks depending on the type of damage, the evidence available and how quickly everyone responds. This guide explains each stage and what can slow it down.

If a claim is refused or settled for less than expected, the decision can usually be challenged. This guide explains how to dispute a claim decision calmly and with evidence.